Terms & Conditions
1. Introduction
Welcome to TMT Logistics Packers & Movers. These Terms & Conditions govern your use of our packing, moving, and relocation services across India. By booking our services, you agree to comply with these terms.
2. Services Offered
TMT Logistics provides the following services:
- Household goods packing and moving
- Office relocation
- Vehicle transportation
- Loading and unloading services
- Short-term and long-term storage solutions
- International relocation services
3. Booking Process
All bookings must be made through our official channels (website, phone, or office visit). We require:
- Complete origin and destination addresses
- Inventory list of items to be moved
- Preferred moving date and time
- Advance payment as per our policy
4. Pricing & Payment Terms
Our pricing is based on:
- Distance between locations
- Volume/weight of goods
- Packing materials used
- Additional services requested
Payment terms:
- 50% advance payment at the time of booking
- Balance 50% before unloading at destination
- We accept UPI, credit/debit cards, net banking, and cash
- All prices are inclusive of GST
5. Cancellation & Rescheduling
- Cancellation 7+ days before moving: Full refund
- Cancellation 3-7 days before moving: 50% refund
- Cancellation less than 72 hours: No refund
- Rescheduling is allowed once without charge if requested at least 48 hours prior
6. Liability & Insurance
TMT Logistics takes utmost care in handling your belongings, however:
- Basic liability covers up to ₹50,000 per shipment
- Optional full-value protection is available at additional cost
- Claims must be reported within 24 hours of delivery with photographic evidence
- We are not liable for damages to improperly packed items
- Valuables (jewelry, cash, documents) should be transported personally
7. Prohibited Items
We cannot transport:
- Flammable or hazardous materials
- Perishable food items
- Live plants and animals
- Illegal or stolen goods
- Precious metals and stones without special arrangement
8. Customer Responsibilities
- Provide accurate information about goods to be moved
- Ensure proper access at both origin and destination
- Be present during packing and unpacking
- Verify inventory list before signing
- Clear all pending payments before unloading
9. Force Majeure
We are not liable for delays or failures caused by:
- Natural disasters (floods, earthquakes)
- Political unrest or strikes
- Vehicle breakdowns or accidents
- Government restrictions or lockdowns
10. Dispute Resolution
Any disputes shall be resolved through mutual negotiation. If unresolved, the matter will be subject to the jurisdiction of courts in Mumbai, Maharashtra.
11. Changes to Terms
TMT Logistics reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of the modified terms.
12. Governing Law
These terms shall be governed by and construed in accordance with the laws of India.
Frequently Asked Questions
You'll need to provide a government-issued ID proof (Aadhaar, PAN, or Passport), address proof for both locations, and if renting, permission letters from landlords. For international moves, additional customs documentation will be required.
We use multiple layers of protection for fragile items - bubble wrap, corrugated sheets, thermocol, and wooden crates for extremely delicate items. All fragile boxes are clearly marked and placed in secure positions in the vehicle.
Yes, you can pack items yourself, but please note that self-packed items are not covered under our basic liability. We recommend using high-quality packing materials and labeling all boxes clearly. Our team can provide packing guidelines if needed.
Local moves within the same city typically take 6-8 hours. Interstate moves depend on distance - usually 2-5 days. International shipments vary by destination (1-8 weeks). We provide estimated timelines during booking based on your specific requirements.
While we make every effort to meet scheduled timelines, unforeseen circumstances like weather, traffic, or documentation delays may occur. We immediately notify customers of any delays and work to minimize inconvenience. For significant delays, we may offer partial refunds or credits.
Why Choose TMT Logistics for Your Relocation Needs?
Relocating to a new home or office can be stressful, but with TMT Logistics Packers & Movers, you can enjoy a seamless transition. As one of India's most trusted relocation service providers, we specialize in making your move hassle-free with our comprehensive packing and moving solutions.
Our team of trained professionals handles every aspect of your move with care and precision. From careful packing using high-quality materials to secure transportation in our modern fleet of vehicles, we ensure your belongings reach their destination safely. We serve all major Indian cities including Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, and Ahmedabad.
What sets us apart is our customer-centric approach. We provide transparent pricing with no hidden charges, dedicated move coordinators, and real-time tracking of your shipment. Our services are fully customizable - whether you need full packing services or just transportation, we tailor our solutions to your specific requirements and budget.
With over 15 years of experience in the industry, TMT Logistics has successfully completed thousands of moves across India. Our commitment to quality service, attention to detail, and competitive pricing makes us the preferred choice for both household and corporate relocations. Contact us today for a free quote and experience the difference of working with professionals who truly care about your moving experience.